Two technicians are discussing the operation of the parts department. Technician A says that the service manager usually oversees the parts manager. Technician B says that the parts manager is usually the highest level of management in the shop. Who is correct?
A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question

Quizplus · Accepted Answer

The service manager oversees the entire service department, which includes the parts department. Therefore, Technician A is correct. However, the parts manager is not usually the highest level of management in the shop. There may be a general manager or owner who is higher in the hierarchy. Therefore, Technician B is incorrect.

Two Technicians Are Discussing the Operation of the Parts Department