Discuss the role of the change agent.
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Q16: Forces for change are _.
A) internal only
B)
Q17: Process management is a systematic process of
Q18: Systems resistance is a term to describe
Q19: An organizational performance model built on the
Q20: In Kotter's change process,
A) all stages must
Q21: Discuss three reasons why employees might be
Q22: Why is user acceptance extremely critical in
Q24: What are some of the lessons provided
Q25: What would you suggest an organization do
Q26: What can be done to reduce resistance
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