All of the following are elements of the inseparability characteristic of services except that
A) consumers are involved in production.
B) centralized mass production is difficult.
C) consumption and production are simultaneous.
D) many services cannot be performed without the customer being present.
E) services are easy to standardize and control.

Question

Quizplus · Accepted Answer

The statement "services are easy to standardize and control" is not a correct element of the inseparability characteristic of services. In fact, services are difficult to standardize and control due to their variability and dependence on the human element of production and consumption. The other statements are correct elements of inseparability, such as the involvement of consumers in production, simultaneous production and consumption, and the requirement for the customer to be present for many services.

All of the Following Are Elements of the Inseparability Characteristic