Kate, owner of K's Tanning Salon, looks at the day's appointment schedule and notices that it is completely full. She wishes some of the empty tanning beds from earlier in the week were available on this Saturday afternoon. Kate's problem deals with the ____ characteristic of services.
A)credence
B)heterogeneity
C)perishability
D)search
E)inseparability

Question

Quizplus · Accepted Answer

Kate's problem deals with the perishability characteristic of services, which means that services cannot be stored or saved for later use, so if a service is not used at a particular time, it is lost forever. In this case, the empty tanning beds from earlier in the week were not used and are now unavailable on a busy Saturday afternoon.

Kate, Owner of K's Tanning Salon, Looks at the Day's