The more ____ involved with delivering a service, the greater the degree of heterogeneity.
A) mechanical efforts
B) phone contact
C) perishability
D) tangibility
E) human labor

Question

Quizplus · Accepted Answer

Human labor refers to the involvement of people in delivering a service, and as humans have unique abilities and traits, there is a greater chance of heterogeneity or variability in the service offered. Mechanical efforts, phone contact, perishability, and tangibility may or may not contribute to heterogeneity, depending on their context, so they are not the best choices.

The More ____ Involved with Delivering a Service, the Greater