Maria asks Glenda what housecleaning service she would recommend in Oakview. Glenda responds that Pristine Cleaning is great if you can be assured that Janice will be the person assigned to your house. Glenda's recommendation addresses which of the following service features?

Question

Quizplus · Accepted Answer

Glenda's recommendation addresses heterogeneity, which refers to the variability in service quality depending on who provides the service. She specifically mentions that the quality is great if Janice is the one assigned, indicating variability based on the service provider.

Maria Asks Glenda What Housecleaning Service She Would Recommend in Oakview