The main characteristic of a ____ is that customers are satisfied to the point that they use a service repeatedly over a period of time.
A) service relationship
B) professional marketer
C) high-contact service
D) heterogeneous service
E) client-based relationship

Question

Quizplus · Accepted Answer

The description given in the question matches the definition of a client-based relationship, where customers are satisfied and repeatedly use a service over time. A service relationship, professional marketer, high-contact service, and heterogeneous service do not necessarily imply this level of customer satisfaction and repeat usage.

The Main Characteristic of a ____ Is That Customers Are