Production and consumption of services must simultaneously occur due to the ____ characteristic of services.
A) intangibility
B) heterogeneity
C) customer contact
D) perishability
E) inseparability

Question

Quizplus · Accepted Answer

Inseparability means that production and consumption of services occur simultaneously because the service cannot be separated from the individual performing the service or the customer receiving the service.

Production and Consumption of Services Must Simultaneously Occur Due to the ____