Jeff was interested in taking classes to become a certified yoga instructor. In order to earn the certification, he found out he would need to take 200 hours of training. He would have to be present in the training classes with a trainer for all 200 hours. The fact that he would have to attend the classes with a trainer reflects the _____ quality of services.
A) customer contact
B) inseparability
C) intangibility
D) heterogeneity
E) perishability

Question

Quizplus · Accepted Answer

The fact that Jeff would have to be present in the classes with a trainer reflects the inseparability quality of services, which means that the service provider (trainer) is an integral part of the service delivery process and cannot be separated from it.

Jeff Was Interested in Taking Classes to Become a Certified