Scenario 14.2 Use the following to answer the questions.
Lands' End offers clothing and accessories for all members of the typical household. For many years, the products were sold only through catalogs. Later, they were available through the company on its Internet website. In the past few years, Lands' End has partnered with Sears to offer selected Lands' End products inside of Sears retail stores. This move by Lands' End has been criticized by some marketers because it was thought that the Lands' End products were superior in quality to those that are available in Sears stores. Additionally, the products available in Sears stores include Craftsman tools, lawn care equipment, and household appliances, which are not Lands' End types of product lines. This may create mixed messages about Lands' End to prospective customers.
Refer to Scenario 14.2. The move to sell Land's End products inside of Sears' stores may lead to potential problems with the customer's perception of Lands' End quality, in part due to the functional and psychological picture in the consumer's mind of Sears' stores. This picture is called the ____ of Sears.

Question

Quizplus · Accepted Answer

The customer's perception of Sears' stores is referred to as the store image, which includes not just physical aspects like store location and atmospherics, but also the types of products sold and the overall reputation of the store. The inclusion of non-Lands' End products in Sears stores could potentially harm the perception of Lands' End's quality among customers.