Critical Thinking Questions Case 1-1 Your friend Frank has just received an email message that a colleague sent to all of the members of Frank's department. Frank is new to Outlook, so he asks for help in processing the message. Frank also wants to forward the message to his son. However, he has tried forwarding messages to him in the past, and his son has not received them. You suggest that the messages may be getting blocked by an antivirus program. Is there anything that Frank can do to prevent this?
A)Yes, he can change the message format to Plain Text.
B)Yes, he can change the message format to Rich Text.
C)Yes, he can change the message format to HTML.
D)No, Frank's son must make changes on his computer to allow the message to be received.

Question

Quizplus · Accepted Answer

Changing the message format to Plain Text can prevent the message from being blocked by an antivirus program. HTML and Rich Text formats often contain codes that can trigger the antivirus program to block the email. However, if the message is still not received after changing the format, it may be necessary for Frank's son to make changes on his computer.

Critical Thinking Questions Case 1-1 Your Friend Frank Has Just