Stephen recently purchased electronic equipment from Fournotts Corp.,a firm that manufactures electronic equipment,but the equipment malfunctioned during its first use.If Stephen lodges a complaint with the Federal Trade Commission,which of the following bureaus will be responsible for taking action against the firm?
A)The Bureau of Consumer Protection
B)The Bureau of Economics
C)The Bureau of Competition
D)The Bureau of Consumer Privacy

Question

Stephen recently purchased electronic equipment from Fournotts Corp.,a firm that manufactures electronic equipment,but the equipment malfunctioned during its first use.If Stephen lodges a complaint with the Federal Trade Commission,which of the following bureaus will be responsible for taking action against the firm?
A)​The Bureau of Consumer Protection
B)The Bureau of Economics
C)The Bureau of Competition
D)​The Bureau of Consumer Privacy

Quizplus · Accepted Answer

The Bureau of Consumer Protection is responsible for protecting consumers from fraudulent, deceptive, and unfair business practices. It handles consumer complaints, enforces consumer protection laws, and takes legal action against companies that violate those laws. In this case, Stephen has a legitimate complaint about a malfunctioning product and the Bureau of Consumer Protection is the appropriate agency to address his concerns. The Bureau of Economics studies the economy and makes recommendations to policymakers, the Bureau of Competition promotes competition in the marketplace, and the Bureau of Consumer Privacy protects consumers' privacy rights. None of these bureaus is directly responsible for handling a complaint about a malfunctioning product.

Stephen Recently Purchased Electronic Equipment from Fournotts Corp