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The Following Matching Questions Have to Do with the Use

Question 161

Matching

The following matching questions have to do with the use of motivation by the management of a fast-food restaurant. Match the following. You may use a response once, more than once, or not at all.

Premises:

Responses:

Every month an employee is selected to be Employee of the Month , and his or her name is engraved on a plaque that hangs in the restaurant. Teenagers usually tease anyone who gets plaqued .

Extinction

The management wants to motivate Bobo. The manager enables Bobo to set goals and make decisions.

Maslow's esteem need

The employee who arrives on the day shift last has to clean the fryer. Molly always makes sure she is early because she hates that job.

Maslow's belongingness need

The counter worker is promoted based on speed with which customers are served.

Punishment

The manager makes more money than the counter worker because the manager contributes more.

Variable interval positive reinforcement

Many people take jobs at the fast-food restaurant to satisfy their need for money for clothes and a car.

Motivation factor

When there are no customers, management allows employees to interact and build on their friendships with each other.

Merit pay

The night shift manager is fired when it is discovered hygiene standards were not being enforced.

Hygiene factor

Low valence

Avoidance

Empowerment

Incentive pay