Kate is a customer care executive at a telecommunications services company.She receives a complaint from Mike,a customer,about an unnecessary deduction of $10 from his phone credit.If the company follows customer service management,Kate is most likely to:

Question

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Providing a quick response to the customer using customer care software is an important component of customer service management. It is crucial to acknowledge the customer's complaint promptly and offer a resolution to maintain their satisfaction and loyalty to the company. The other options of resolving the complaint only if the customer is highly valuable to the company, forecasting future problems, or integrating the company's capabilities with customer needs are not relevant or appropriate in this scenario.

Kate Is a Customer Care Executive at a Telecommunications Services