Because rules differ among cultures about how to talk to and act toward others, service communication problems arise.

Question

Quizplus · Accepted Answer

Yes, this statement is true. Cultural differences can lead to misunderstandings and difficulties in service communication. Different cultures may have different expectations and norms regarding communication styles, gestures, tone of voice, personal space, and many other factors that can impact how service providers interact with their customers. To provide effective service, it's important to be aware of and respect these differences, and adapt accordingly.

Because Rules Differ Among Cultures About How to Talk to and Act