Despite generational differences, workers and customers tend to view service in the same way.

Question

Quizplus · Accepted Answer

Workers and customers may have different expectations and interpretations of good service based on their generational differences. For example, younger customers may prefer digital communication channels while older customers may prefer face-to-face interaction. Similarly, younger workers may value flexibility and work-life balance, while older workers may prioritize stability and job security.

Despite Generational Differences, Workers and Customers Tend to View Service