Most customers enjoy "ping-ponging," or being passed from one employee or department to another.
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Q6: In customer service, a predetermined dialogue that
Q7: The best complaint-handling systems are structured from
Q8: When problems are passed on to the
Q9: There is no distinction between the terms
Q10: When customers do not articulate their complaints,
Q12: The key to success in recovering unhappy
Q13: Calls to service reps that are completely
Q14: A legally binding process that begins when
Q15: Once customers make a decision to terminate
Q16: Conflict is never a good thing.
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