Emotional labor, in which the purpose is to manage customers' emotions, is work that

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Quizplus · Accepted Answer

Emotional labor is common in a service-based economy, where workers are expected to manage the emotions of their customers in order to create a positive customer experience. It is not limited to women, nor is it specific to any particular field such as healthcare. While a degree in psychology may be helpful, it is not required for emotional labor.

Emotional Labor, in Which the Purpose Is to Manage Customers