Three months ago, the new operations manager at Acme Fastener and Tool's manufacturing plant decided to increase the plant's production volume so that machines were operating at a higher capacity, even though the previous levels were sufficient to meet all of the company's orders. How would you characterize this manager's mistake?
A) Focusing on a discrete event instead of taking a broader view
B) Focusing on an issue that is not a key priority aligned with organizational goals
C) Using a KPI that is too narrow
D) Encouraging an incorrect outcome
Correct Answer:
Verified
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