Which social group can exploit opportunities to leverage discounts and threaten cancellations?

Question

Quizplus · Accepted Answer

Customers are the social group that can exploit opportunities to leverage discounts and threaten cancellations. They have the power to choose competitors, so businesses often bend over backwards to keep them happy. Suppliers and business partners may negotiate discounts, but they do not have the same leverage as customers when it comes to threatening cancellations.

Which Social Group Can Exploit Opportunities to Leverage Discounts and Threaten