Technician A says that a Direct Report Program is an agreement of sound principles and repair practices between the insurance company and the repair shops. Technician B says that the work completed by a Direct Report Program participating shop is usually guaranteed by both the shop and the insurance company. Who is correct?
A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question

Quizplus · Accepted Answer

Technician A and Technician B are both correct. Direct Report Programs are agreements between insurance companies and repair shops that outline the principles and repair practices that the shop must follow in order to participate in the program. Work completed by a participating shop is usually guaranteed by both the shop and the insurance company.

Technician a Says That a Direct Report Program Is an Agreement