Which of the following is NOT true about service agreements?
A) They enable a company or user to budget for support.
B) The terms of service and the assistance to be provided are specified in the agreement.
C) They are the same as warranties.
D) Some examples of terms include fixed cost per hour and remote telephone assistance.

Question

Quizplus · Accepted Answer

Service agreements and warranties are two different things. A warranty is a guarantee by a manufacturer that a product will perform as intended, while a service agreement is a contract between a company or user and a service provider that outlines the terms and assistance to be provided.

Which of the Following Is NOT True About Service Agreements