Why is it unwise to explain to a demanding patient how busy the staff is?
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Q17: List several of the beliefs and attitudes
Q18: Accepting each patient means _
A) avoiding a
Q19: A patient who makes nervous movements or
Q20: Criticism, loud talking, profanity, and arguing are
Q21: Why should you explain health agency procedures
Q23: List ways you can show interest and
Q24: Give several possible reasons a patient might
Q25: Your _, consisting of a mixture of
Q26: Explain why it is important for health
Q27: Describe an appropriate reaction to a 7-year-old
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