What is a good practice when working with a customer on site?
A) if a customer has a document on the screen, it's okay to read it
B) limit use of your cell phone to work-related calls
C) since you are there to help, it's okay to use the customer's phone for important calls
D) inform the user that if you have to leave while they make a phone call, they will have to pay more

Question

Quizplus · Accepted Answer

Limiting cell phone use to work-related calls shows professionalism and respect for the customer's time and attention. It also helps to minimize distractions while working with the customer. Using the customer's phone for personal calls or charging extra for leaving during their phone call are not appropriate or professional practices. Reading a customer's document without their permission is a violation of their privacy.

What Is a Good Practice When Working with a Customer