Users employ browsers and client applications to read and submit data and to add and remove connections to communities and other users.
Correct Answer:
Verified
Q6: Social media is the use of information
Q7: Social CRM is a dynamic, SM-based CRM
Q7: Social media application providers are companies and
Q10: Social CRM is centered on lifetime value;
Q12: Social networking procedures are more informal for
Q14: Content data differentiates SMIS from Web site
Q14: SM sponsors contribute to the site via
Q15: Both community users and employees of SM
Q16: Defenders of belief are communities that share
Q18: SM communities are formed based on mutual
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