Only social networking sites present user and responder content, but both Web sites and social networking applications store and process connection data.
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Q1: Employees who contribute to and manage social
Q4: Seekers of the truth are communities that
Q5: Facebook, Twitter, LinkedIn, and Google are all
Q6: SM application providers mostly host their SM
Q7: Social media application providers are companies and
Q10: A viral hook induces users of an
Q11: Content data is data and responses to
Q25: Social CRM is more structured and controlled
Q31: Social CRM supports those customers who are
Q40: The primary risk of peer-to-peer support is
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