Responding to problematic content on social networking sites is best reserved for when ________.
A)the problematic content is truthful and legitimate
B)the problematic content is obscene and contributed by crackpots
C)the problematic content represents reasonable criticism of the organization's products or services
D)the problematic content has caused the organization to do something positive as a result

Question

Quizplus · Accepted Answer

Responding to problematic content on social networking sites is best reserved for when the problematic content has caused the organization to do something positive as a result. This approach shows that the organization is listening to feedback and taking action to address the concerns raised. In other cases, responding to problematic content may only draw attention to it, and could potentially fuel further negative comments. It is important to analyze the situation and determine an appropriate response strategy.

Responding to Problematic Content on Social Networking Sites Is Best