During the _____ step or phase of troubleshooting, open questions should be used.
A) gathering information
B) verifying the issue
C) looking for quick fixes
D) escalating the issue

Question

Quizplus · Accepted Answer

During the gathering information step or phase of troubleshooting, open-ended questions should be used to gather as much information about the issue as possible. This will help in identifying the root cause of the problem and coming up with an appropriate solution.

During the _____ Step or Phase of Troubleshooting, Open Questions