During the _____ step or phase of troubleshooting, determine whether the problem described by the customer is the actual problem and not just a symptom.
A) gathering information
B) verifying the issue
C) looking for quick fixes
D) escalating the issue

Question

Quizplus · Accepted Answer

The verifying the issue step is where the technician needs to confirm that the problem described by the customer is the actual problem and not just a symptom. This step helps in identifying the root cause of the issue and can help prevent unnecessary troubleshooting.

During the _____ Step or Phase of Troubleshooting, Determine Whether