Quality improvement is typically cited as a benefit of outsourcing, and so it is written into the outsourcing contract.

Question

Quizplus · Accepted Answer

Quality improvement is often one of the key objectives of outsourcing. Therefore, outsourcing contracts usually include provisions for quality assurance, quality control, and continuous improvement processes. These provisions ensure that both the outsourcer and the service provider agree on the quality standards that must be met or exceeded, and that processes are in place to monitor, measure, and improve quality over time.

Quality Improvement Is Typically Cited as a Benefit of Outsourcing