Scenario 4.1 Mike Brassington Is the CEO of Canada Steel, a Firm

Scenario 4.1
Mike Brassington is the CEO of Canada Steel, a firm that produces steel products for a global market. To improve on one of its products which has received some criticisms on its quality, Canada Steel wants to put together a team that will involve different people in the organization, across different departments, so as to utilize their skills in a manner that would be more productive than if they worked separately. Mike has two ideas on how to design these teams. First, he can put together a group of experienced people from different departments (e.g., marketing, engineering, etc.) to solve the problem (Team 1) . Second, he can allow interested employees to have online discussions voluntarily (Team 2) . He also has to decide on how to measure the success of the team's efforts.
-Refer to Scenario 4.1. What does research demonstrate as key to ensuring the success of the team?

A) establishing a fair pay system
B) establishing ground rules to guide the team's work
C) ensuring cultural cohesion among team members
D) ensuring a common workplace "language" for team members