Scenario 7.1
Accounting Power Inc. is a Canadian employment agency that provides professional accounting services to various businesses across the country. In the last couple of years, the firm has been slowly losing clients, which is impacting its bottom line. Interviews done with some clients revealed that Accounting Power Inc. employees are not as sharp as they used to be and, lately, there have been too many inconsistencies and errors with their work. In the last recession, managers could not justify how the training was adding value to the agency. These programs were not viewed as strategic imperatives and most of them were cut.
-Refer to Scenario 7.1. Accounting Power Inc. is losing its clients because it did not accurately do which of the following?
A) design the right training programs to help its employees succeed
B) hire the right trainers to run the programs
C) assess the extent to which training programs improve learning and behaviour on the job and eventually impact their performance
D) evaluate participants' reactions

Question

Quizplus · Accepted Answer

Accounting Power Inc. is losing clients due to inconsistencies and errors in work, indicating a failure to assess how training programs improve employee performance on the job, which directly affects client satisfaction and retention.

Scenario 7.1 Accounting Power Inc. Is a Canadian Employment Agency That Provides