Balanced scorecards refer to the use of operational yardsticks as well as traditional financial measures as a basis for computing executive pay.

Question

Quizplus · Accepted Answer

Balanced scorecards incorporate both traditional financial measures and operational measures (such as customer satisfaction, internal processes, and learning and growth metrics) to provide a more comprehensive view of organizational performance, which can be used to determine executive compensation.

Balanced Scorecards Refer to the Use of Operational Yardsticks as Well