Jeff Williams is the marketing director for Acme Ford. Jeff receives the customer satisfaction scores for the month and notices that they are below objectives and are significantly lower than they have been in the last two years. This means that there is a gap between:

Question

Quizplus · Accepted Answer

The customer satisfaction scores being below objectives and significantly lower than in the past indicate that there is a gap between what was supposed to happen (meeting or exceeding objectives) and what did happen (scores falling below objectives).

Jeff Williams Is the Marketing Director for Acme Ford