____ software manages the day-to-day interactions with customers, such as telephone calls, e-mail interactions, and instant messaging sessions.
A) DSS
B) TPS
C) OLAP
D) CIM

Question

Quizplus · Accepted Answer

CIM (Customer Interaction Management) software is specifically designed to manage day-to-day interactions with customers across various communication channels, including telephone calls, e-mails, and instant messaging.

____ Software Manages the Day-To-Day Interactions with Customers, Such as Telephone