The Model Code recommends that, in the case or complaints about transactions, management should:
A) Ensure complaints are investigated by the senior management or a firm not involved in the disputed transaction.
B) Ensure complaints are rairly and independently investigated, in the first instance, by the ACIs Committee for Professionalism.
C) Ensure complaints are investigated by representatives of a broking firm not directly involved in the disputed transaction and selected by both parties to the dispute.
D) Ensure complaints are fairly and independently investigated, whenever practicable, by staff not directly involved in the disputed transaction.

Question

Quizplus · Accepted Answer

The Model Code recommends that complaints about transactions should be investigated fairly and independently, whenever practicable, by staff not directly involved in the disputed transaction. Option A suggests senior management or a firm not involved in the transaction should investigate, which may not always be feasible or practical. Option B suggests the ACI Committee for Professionalism investigate, which may not be appropriate as they are not part of the management of the firm involved in the dispute. Option C suggests representatives of a broking firm investigate, which may not be neutral or impartial. Therefore, option D is the best choice.

The Model Code Recommends That, in the Case or Complaints