Regulators of Health Plans Have Set Standards in a Number

Regulators of health plans have set standards in a number of areas of plan operations. Requirements with which health plans must comply typically include

A) providing enrollees and prospective enrollees with detailed information about various aspects of health plan policies and operations
B) maintaining internal grievance and appeals processes to resolve enrollee complaints against the organization
C) maintaining quality assurance programs that reflect the plan's activities in monitoring quality
D) all of the above