As part of its quality management program, the Lyric Health Plan regularly compares its practices and services with those of its most successful competitor. When Lyric concludes that its competitor's practices or services are better than its own, Lyric imports these policies and procedures for themselves. What is this called?

Question

As part of its quality management program, the Lyric Health Plan regularly compares its practices and services with those of its most successful competitor. When Lyric concludes that its competitor's practices or services are better than its own, Lyric imports these policies and procedures for themselves. What is this called?

Quizplus · Accepted Answer

This is called benchmarking, where an organization compares its own processes and practices to those of its most successful competitors and then adopts these practices for itself. B) Standard of care refers to the level of care that is expected of a healthcare provider in a particular situation. C) An adverse event is an incident that causes harm or injury to a patient. D) Case-mix adjustment is a statistical method used to analyze healthcare data and adjust for differences in patient populations.

As Part of Its Quality Management Program, the Lyric Health