Member satisfaction surveys help an health plan determine whether its providers are consistently delivering services to plan members in a manner that lives up to member expectations. Member satisfaction surveys allow the health plan to gather information about
A) Amember's reaction to services received during a specific encounter
B) The reactions of specific subsets of the health plan's membership
C) Members' positive and negative experience with the plan's services
D) All of the above

Question

Quizplus · Accepted Answer

Member satisfaction surveys gather information about a member's reaction to services received during a specific encounter, the reactions of specific subsets of the health plan's membership, and members' positive and negative experiences with the plan's services. Therefore, the best choice is D - all of the above.

Member Satisfaction Surveys Help an Health Plan Determine Whether Its