Question 1

Which is NOT the tool used in six-sigma efforts?

Accepted Answer

Product processing time is not a tool used in six-sigma efforts. The other options (elementary statistical tools, measurement, and implementation and teamwork) are all essential components of six-sigma methodology.

Question 2

A special type of data collection forms in which the results may be interpreted on the form directly without additional processing is called:

Accepted Answer

Check sheets are forms designed specifically to collect data in a way that can be easily interpreted without the need for additional processing. They are often used in quality control and other types of process improvement efforts to track and quantify defects, errors, or other issues. Mark sheets and processing sheets both require some degree of processing or analysis before the results can be interpreted. Restraint sheets are not a recognized or commonly used type of data collection form.

Question 3

An organization that is committed to total quality must apply it at which level?

Accepted Answer

Total quality must be applied at all levels - organizational level to ensure the culture and values of the organization align with quality principles, process level to ensure standardization and improvement of processes, and job level to ensure individuals are responsible for quality in their work.

Question 4

A basic statistical tool that graphically shows the frequency or number of observations of a particular value or within a specified group is called:

Accepted Answer

A histogram is specifically designed to show the frequency or number of observations of a particular value or within a specified group, making it the best choice for this question. Control charts track changes in a process over time, power tools are not statistical tools, and sway charts do not exist as a commonly used statistical tool.

Question 5

A tool for organizing a large number of ideas, opinions and facts relating to a broad problem or subject area is called:

Accepted Answer

The tool described is an Affinity diagram, which is commonly used in brainstorming sessions to organize and group a large number of ideas, opinions, and facts related to a broad problem or subject. An interrelationship diagram may be used to show cause-and-effect relationships between ideas, a kinship diagram is used to show familial relationships, and an expansive diagram is not a commonly used tool in problem-solving or decision-making.

Question 6

What are spreadsheets that graphically display relationships between ideas, activities, or other dimensions in such a way as to provide logical connecting points between each item?

Accepted Answer

Matrix diagrams are specifically designed to display relationships between ideas or activities, making them the best choice for this question. Matrix data analyzed charts, arrow diagrams, and process diagrams may also display relationships, but they are not designed specifically for this purpose.

Question 7

Process of envisioning the organization's future and developing the necessary procedures and operations to achieve that future is called:

Accepted Answer

Strategic planning involves envisioning the organization's future and developing the necessary procedures and operations to achieve that future. Foregoing and operational planning may refer to specific aspects or short-term goals within the organization, but they do not encompass the overall vision and long-term planning involved in strategic planning. Organizational planning may be a broader term that includes strategic planning, but it is not commonly used in this context.

Question 8

A learning cycle has which of the following four stages?

Accepted Answer

The answer of A learning cycle has which of the...

Question 9

What refers to the basic management systems necessary to function effectively and carryout the principles of total quality?

Accepted Answer

Infrastructure refers to the basic management systems needed to function effectively and carry out the principles of total quality, including organizational structure, policies and procedures, information systems, and resources.

Question 10

What refers to both incremental improvements that are small and gradual as well as break through, and large and rapid, improvement?

Accepted Answer

Continuous improvement refers to both incremental improvements that are small and gradual as well as breakthrough, larger and rapid improvements. It involves systematically and constantly seeking ways to improve processes, products, and services to increase efficiency, quality, and customer satisfaction.

Question 11

Which of the following is NOT the element of infrastructure?

Accepted Answer

The answer of Which of the following is NOT the...

Question 12

Effective leadership requires which core leadership skills?

Accepted Answer

Vision, empowerment, intuition, self-understanding, and value congruence are all essential core leadership skills. Vision allows a leader to see the big picture and set goals for an organization or team. Empowerment involves giving team members the resources and support they need to achieve those goals. Intuition helps a leader make decisions based on their gut instincts and past experiences. Self-understanding allows a leader to be aware of their own strengths and weaknesses as well as how they impact others. Value congruence refers to a leader's alignment with the values of their organization and team, which helps to build trust and credibility.

Question 13

What focuses on the roles of senior managers in guiding an organization to fulfill its missions and meet its goals?

Accepted Answer

Executive leadership focuses on the roles of senior managers in guiding an organization to fulfill its missions and meet its goals. Senior management and Board of Control are related concepts but do not fully encompass the leadership aspect, while operational control focuses on day-to-day processes rather than leadership.

Question 14

A defect is any mistake or error that is passed on to the customer is known as:

Accepted Answer

In Six Sigma terminology, a defect is defined as any instance where a product or service fails to meet customer requirements or expectations, thus being passed on to the customer.

Question 15

____________ are targets and tolerances determined by designers of products and services.

Accepted Answer

Specifications are targets and tolerances determined by designers of products and services. Terms refer to the conditions of an agreement or contract, constraints are limitations or restrictions, and provisions are measures taken beforehand to deal with a future event or situation.

Question 16

Total quality is based on which of the following fundamental principle?

Accepted Answer

Total quality is based on all of the above fundamental principles, which are focus on customers and stakeholders, participation and teamwork by everyone in the organization, and process focus supported by continuous improvement and learning. These principles work together to create a culture of quality and excellence within an organization.

Question 17

A line graph in which data are plotted over time is known as:

Accepted Answer

A run chart is a type of line graph that shows data plotted over time. It is commonly used in quality improvement processes to track performance over time and identify trends and patterns. The other options, flowchart, streamline chart, and horizontal chart, do not accurately describe a line graph plotted over time.

Question 18

Which of the following is NOT the management and planning tool?

Accepted Answer

All other options (affinity diagrams, tree diagrams, and process decision program charts) are commonly used management and planning tools, while product manufacturing flow charts are typically used in manufacturing and operations management.

Question 19

What include a wide variety of graphical and statistical methods to plan work activities, collect data, analyze results, monitor progress, and solve problems?

Accepted Answer

Tools include a wide variety of graphical and statistical methods used for planning work activities, collecting data, analyzing results, monitoring progress, and solving problems.

Question 20

What is based on the presumption that it is determined by what a customer wants?

Accepted Answer

Quality is based on the presumption that it is determined by what a customer wants. Quality is the measure of excellence or superiority of a product or service based on customer needs and expectations. It is about meeting the requirements of a customer and providing them with the best possible experience. Therefore, quality is determined by what a customer wants.

Exam 1: Certified Business Manager