Question 1

Which of the following is NOT the market that comprises the e-market landscape?

Accepted Answer

There is no market specified as "Consumer-to-Market" in the e-market landscape. The correct marketplaces are Business-to-Business, Business-to-Government, and Government-to-Consumer.

Question 2

Process of studying the environment of the organization to pinpoint opportunities and threats is known as:

Accepted Answer

Environmental scanning is the process of studying the external environment of the organization to identify opportunities and threats. It involves monitoring and analyzing trends, events, and changes in the political, economic, social, technological, and ecological factors that may affect the organization's operations and performance. The other options (A, C, D) are not valid terms for this process.

Question 3

Worker Adjustment and Retaining Notification Act states that:

Accepted Answer

The Worker Adjustment and Retaining Notification Act (WARN Act) requires employers to give a 60 day notice before a layoff or facility closing involving more than 50 people. This is intended to give employees adequate time to prepare for the job loss and to transition to new employment or training opportunities.

Question 4

In Maslow's hierarchy of needs which of the following factor is NOT included?

Accepted Answer

In Maslow's hierarchy of needs, equipment and technology needs are not included. The hierarchy includes physiological needs, safety and security needs, love and belonging needs, esteem needs, and self-actualization needs.

Question 5

What refers to organizational use of employees to gain or keep a competitive advantage against competitors?

Accepted Answer

Strategic HR management refers to the process of aligning HR strategies and practices with the organization's overall business objectives in order to gain or maintain a competitive advantage. This involves utilizing employees effectively and efficiently to achieve the desired outcomes. The other options listed (HR activities, HR management roles, and HR policies) are all important components of HR management, but they do not specifically relate to gaining or keeping a competitive advantage.

Question 6

A method used to forecast the supply of people for certain positions is called:

Accepted Answer

Succession analysis is a method used to forecast the supply of people for certain positions within an organization. It involves identifying key positions and the potential successors for those positions. Succession analysis helps organizations plan and prepare for future staffing needs, and ensures that they have the right people in the right positions at the right time. Placement analysis and replacement analysis are not specifically focused on forecasting the supply of people for certain positions, and affecting workforce is not a commonly used term in HR forecasting.

Question 7

Means used to anticipate and manage the supply of and demand for human resources is known as:

Accepted Answer

HR strategies are plans and actions designed to anticipate and manage the supply and demand for human resources within an organization.

Question 8

A group of services provided to displace employees to give them support and assistance is known as:

Accepted Answer

Outplacement services provide support and assistance to displaced employees, including resume writing, job search assistance, and skill assessment. Backing-up, assistance, and referral workshops are not specific terms related to services for displaced employees.

Question 9

A unique capability that creates high value and differentiates the organization from its competition is known as:

Accepted Answer

A unique capability that creates high value and differentiates the organization from its competition is known as a core competency. This is a key strength that sets the organization apart and gives it a competitive advantage. Core proficiencies, core expertise, and core adeptness are not commonly used terms in business strategy.

Question 10

The shared values and beliefs of a workforce is called:

Accepted Answer

Organizational culture refers to the shared values and beliefs that shape the behavior of individuals within a company. This can include things like the overall mission and vision of the company, the way employees communicate and interact with each other, and the company's approach to decision-making and problem-solving. Organizational culture can have a significant impact on employee motivation, job satisfaction, and overall performance.

Question 11

The process of analyzing and identifying the need for and availability of human resources so that the organization can meet its objectives is called:

Accepted Answer

Human Resource Planning is the process of analyzing and identifying the need for and availability of human resources so that the organization can meet its objectives. This involves assessing the current workforce, forecasting future needs, and developing strategies to recruit, select, and develop employees. Human Resource Organizing, Structuring, and Designing are not specific terms related to the process of analyzing and identifying the need for and availability of human resources.

Question 12

What strategy is appropriate in a relatively stable business environment because its approaches competition on the basis of low price and high quality of product or service?

Accepted Answer

A cost-leadership strategy is appropriate in a relatively stable business environment because it focuses on offering a product or service at a lower cost than competitors while maintaining high quality. This can be achieved through efficient operations, economies of scale, and strict cost control measures. This strategy works well in stable environments where there is little change in customer preferences or industry conditions. External staffing, business innovation, and staffing growth may also be important in staying competitive, but they are not directly related to a cost-leadership strategy.

Question 13

What is computed by dividing the average cost of workers by their average levels of output?

Accepted Answer

Dividing the average cost of workers by their average levels of output gives the unit labor cost.

Question 14

A measure of the quantity and quality of work done, considering the cost of the resources used is known as:

Accepted Answer

Productivity measures the efficiency of resource use and output. It takes into account both the quantity and quality of work done in relation to the cost of resources used. Innovation refers to the creation of new and useful ideas, while efficiency refers to the ability to do something in the most economical way possible. Effectiveness is the ability to achieve a desired outcome or goal. While all of these concepts are important in the context of work, productivity is the best choice for the given definition.

Question 15

What is defined as the perceived fairness of what the person does compared with what the person receives?

Accepted Answer

Equity refers to the perceived fairness of the balance between an individual's contributions and the rewards they receive.

Question 16

All of the above the underwritten expectations employees and employers have about the nature of their work relationships is known as:

Accepted Answer

The underwritten expectations between employees and employers is commonly referred to as a psychological contract. This can include expectations about salary, benefits, job security, opportunities for growth, and more. It is a fundamental aspect of the work relationship, and when expectations are met, it can result in a positive work environment, increased employee satisfaction and loyalty, and improved organizational performance.

Question 17

A formal research effort that evaluates the current state of HR management in an organization is called:

Accepted Answer

A formal research effort that evaluates the current state of HR management in an organization is called HR audit. A HR audit assesses the performance of the HR function in an organization by reviewing policies, procedures, documentation, and systems. It helps to identify areas of improvement and ensures that the HR function aligns with the business strategy and goals.  Options A, B, and D are not terms commonly used to refer to a formal research effort evaluating the current state of HR management.

Question 18

A structural change that negates rehiring laid-off workers is called:

Accepted Answer

Downsizing is a term used for a structural change that involves reducing the workforce of an organization. It often involves laying off employees, and a consequence of downsizing is that some workers may not be rehired.

Question 19

The formula for Return on Investment is calculated as: A = operations costs for a new or enhanced system for the time period B = one-time cost of acquisition and implementation C = value if gains from productivity improvements for the time period

Accepted Answer

Return on Investment (ROI) is calculated as the gains from an investment (C) divided by the total costs (A + B).

Question 20

Expectation theory focuses on:

Accepted Answer

Expectation theory focuses on all three aspects - effort performance expectations, performance reward linkage, and value of rewards. It suggests that an individual's motivation is based on the expectation that increased effort will lead to improved performance, which will then result in desired rewards or outcomes. Therefore, all three factors are essential for understanding and influencing an individual's motivation.

Exam 1: Certified Business Manager