A company would like to eliminate unnecessary returns and/or minimize handling. It designs a process to check and screen merchandise at the entry point into the organization. This is an example of:
A) defect reduction
B) avoidance
C) gatekeeping
D) asset recovery

Question

Quizplus · Accepted Answer

The process described is known as gatekeeping. It involves screening and checking merchandise at the entry point to prevent unnecessary returns and minimize handling. A is incorrect because defect reduction refers to strategies aimed at reducing the occurrence of defects in products or services. B is incorrect because avoidance refers to strategies aimed at avoiding specific risks or events. D is incorrect because asset recovery refers to strategies aimed at recovering value from assets no longer needed by an organization.

A Company Would Like to Eliminate Unnecessary Returns And/or Minimize