Potential customers of a company's new product have tight tolerance requirements. The company plans to purchase a critical component. To meet customer requirements, the company should first:

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Certifying the supplier of the critical component ensures that the supplier can meet the company's quality requirements and, thus, the customer's tight tolerance requirements. This is the best choice because it ensures that the component will consistently meet the necessary quality standards. Implementing statistical process control, bringing manufacturing in-house, and developing an alternate source of supply may improve quality control, but they do not guarantee that the critical component will meet the required tolerance levels.

Potential Customers of a Company's New Product Have Tight Tolerance