The mortgage lending department of Bank XYZ received some inquiries from potential applicants who are visually impaired. The bank would like to comply with ADA concerning these potential applicants, but it does not want to spend a significant amount of money. Which of the following statements is true?

Question

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ADA regulations require banks to provide reasonable accommodations for individuals with disabilities. The bank may fulfill this obligation by providing a loan assistant to read and assist with the loan application and disclosure documents at no additional cost to the applicant. Providing additional accommodations, such as translation into Braille, would likely be considered an undue financial burden on the bank. Refusing to lend to blind persons would be a violation of ADA regulations. Requiring an applicant to bring a sighted friend or relative to assist may also be seen as discriminatory, as it places an undue burden on the applicant and assumes that they have someone who can assist them.

The Mortgage Lending Department of Bank XYZ Received Some Inquiries