The CMDB holds information that is useful to almost all IT Service Management processes, but it does not necessarily need to be updated 24/7, nor does it need to be verified monthly with trend reports distributed to management quarterly. The frequency of updates and verification will depend on the organization's specific needs and policies.

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The CMDB

Question 12

Multiple Choice

The CMDB:

A) Must be available for update 7 x 24 if any of the services supported by the IT supplier are available 7 x 24
B) Is updated by Configuration Management staff at the end of each working day
C) Holds information that will be useful to the majority of IT Service Management processes
D) Must be verified for accuracy monthly with trend reports on errors distributed to management quarterly

Correct Answer: