Handling of warranty returns, process improvement team meetings and rework to meet customer expectations are all examples of business costs that are classified as ________________ .

Question

Quizplus · Accepted Answer

These costs are considered non-value add because they do not directly contribute to the creation or delivery of a product/service that the customer is willing to pay for. However, they are necessary to manage the quality and customer satisfaction aspects of the business.

Handling of Warranty Returns, Process Improvement Team Meetings and Rework