When analyzing the behavior of our process to assess customer satisfaction we are concerned about both the variation such that it stays within the spec limits and how well the Mean is __________________ the process requirements.

Question

Quizplus · Accepted Answer

The phrase "how well the Mean is centered relative to the process requirements" indicates that we are interested in the location of the mean. It should be centered, or aligned, with the requirements of the process. The other answer choices do not accurately reflect what we are trying to assess in terms of the mean of the process.

When Analyzing the Behavior of Our Process to Assess Customer