The very best way to begin an effort to map a process is to do which of these?

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Quizplus · Accepted Answer

The best way to begin mapping a process is to walk the actual process from beginning to end. This allows the mapper to see exactly what is happening in real time and identify each step, decision point, and potential waste or inefficiency. Interviewing the process owner or manager can be helpful, but they may not have a complete understanding of the process or may have biases that influence their perspective. Taking pictures of the factory floor can also be useful, but it cannot capture the entire process or identify every potential improvement opportunity.

The Very Best Way to Begin an Effort to Map