An analyst investigating a sales system wishes to ask questions about how a customer order form is completed in the current system. What investigation technique is the analyst using?
A) Activity sampling.
B) Protocol analysis.
C) Document analysis
D) Structured observation.

Question

Quizplus · Accepted Answer

The analyst is using document analysis to investigate how the customer order form is completed in the current system. Document analysis involves examining existing documents to understand how a process or system works.

An Analyst Investigating a Sales System Wishes to Ask Questions