Which of the following BEST describes the cause of a bottleneck in a business process?
A) A step where one actor passes the process to another actor.
B) A mismatch between the capacities of related process steps.
C) An unnecessary step or steps in a sequence of process steps.
D) A number of related steps that are carried out by different actors.

Question

Quizplus · Accepted Answer

A bottleneck occurs when there is a mismatch between the capacity of related process steps. This means that one or more steps cannot keep up with the demand from other steps, causing a backlog and delay in the overall process. The other choices may contribute to process inefficiencies, but they do not necessarily cause a bottleneck.

Which of the Following BEST Describes the Cause of a Bottleneck